Travel Trust Association

TfT Travel is a member of the Travel Trust Association

In summary:

• Your money is 100% financially protected from fraud, bad practice and dishonesty when making a booking.
• Your funds are held in a trust account and only released by the trustees to pay for the services you have booked.

The Travel Trust Association (TTA) is a trade association of travel agents in order to provide financial protection to you the customer. The protection plan covers every service (e.g. transport, hotel or guiding), which you have booked with us. It involves two aspects, firstly, the designated trust account into which your money is paid (in our case: Tears for Tigers Trust Account) is operated for your benefit and supervised by an independent trustee. Moneys will only be released to pay for bona fide services approved by the trustees.

Secondly there is further protection provided by the TTA. If, by reason of fraud or dishonesty by us, the funds are not available in the Trust Account, TTA will guarantee the financial obligation of us to repay you such sum, to a maximum of £11,000 per person.

Therefore, the existence of the Trust Account, together with the guarantee will ensure that all the money which you have paid is safe, protected and available for reimbursement should fraud or dishonesty have taken place.

Please note that this guarantee is not protected against cancellations or disruptions out of our means, for that you would need separate insurance.